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Assemble & Hold - Ticket Status Process

The Assemble & Hold ticket pipeline tracks a warehouse request from submission through picking and shipment. The ticket status shows the current stage of the request and identifies whether the order has a credit hold or backordered items.

Ticket Status Definitions

Status What It Means What Happens Next
Submitted The ticket has been submitted but has not yet been acknowledged by the warehouse. The warehouse reviews the ticket and confirms that the necessary information has been received.
Acknowledged The warehouse has acknowledged the ticket and reviewed the corresponding information. The request moves forward based on the delivery date, order status, and warehouse availability.
Hold The associated sales order is on credit hold and is awaiting approval or release. The ticket remains on hold until the credit issue is resolved. Once released, warehouse processing can continue.
Picking The warehouse has begun picking the products associated with the sales order. The warehouse completes picking and determines whether all requested items are available.
Picked with Backorders Picking has been completed for the available products, but one or more items remain on backorder. Available items may move forward while the remaining products await availability.
Picked Complete Picking has been completed, and there are no backordered products. The completed order moves forward for shipment.
Shipped with Backorders Available products have shipped, but one or more items remain on backorder. The remaining items will be shipped once they become available.
Shipped Complete The entire order has shipped, with no remaining backordered products. The Assemble & Hold process is complete.