--- title: Customer Refuses Delivery  description: Refuse delivery --- [Skip to content](https://train.singerequipment.com/knowledge-base/customer-refusing-delivery-#main-content) English Show submenu for translations [![SINGER](https://train.singerequipment.com/hubfs/images/logos/singer-logo.svg)](https://train.singerequipment.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Singer Equipment Knowledge Base](https://train.singerequipment.com/knowledge-base?hsLang=en) 2. [Drive Communication Questions](https://train.singerequipment.com/knowledge-base/drive-communication-questions?hsLang=en) July 10, 2026 # Customer Refuses Delivery ## Do not argue and do not leave product without clear instruction.  If the customer refuses the delivery, stay professional, document the reason, and notify Dispatch before leaving the stop.  ![cst refused delivery](https://train.singerequipment.com/hs-fs/hubfs/cst%20refused%20delivery.png?width=670&height=503&name=cst%20refused%20delivery.png)  **Do this first** 1\. Ask why they are refusing. 2\. Check the invoice and product. 3\. Write the reason on the paperwork. 4\. Keep refused product secured. **Call Dispatch with Be ready to explain:** \- Customer name \- Stop number \- Reason for refusal \- Product status **What to say** “I’m at \[customer\]. The customer is refusing delivery because \[reason\]. Product is \[still on truck / partially accepted\]. How should I proceed?” **Do not** \- Do not argue. \- Do not leave refused product. \- Do not mark complete without instruction. \- Do not write “refused” without the reason. - [Hubspot](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#main-content) - [Getting Started and Profile](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#getting-started-and-profile) - [Help Desk](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#help-desk) - [Companies and Accounts](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#companies-and-accounts) - [Contacts](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#contacts) - [Activities](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#activities) - [Views and Filters](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#views-and-filters) - [Assemble & Hold](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#assemble-hold) - 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