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FedEx/LTL Short or Damaged Shipment

Complete the Credit & Rebill Form and email it to the Returns inbox for the warehouse that shipped the order. Customer credit should be issued within five business days.

 Use the shipping warehouse—not the warehouse tied to the account manager. 

1. Complete the Credit Rebill Form 

 2. Send it to the correct location

Paterson — 008
008Returns@singerequipment.com

Elverson — 001
001Returns@singerequipment.com

3. What happens next
  • Skyler files the carrier claim.
  • The location team issues the customer credit.
  • Sales is notified when the credit is complete.
Expected timing

Credit should be issued within five business days after the completed form is submitted.

Before you send it

Confirm that:

  • All required form fields are complete
  • You selected the warehouse that shipped the order
  • The form is attached to the email