Access Administrative Order Inquiry
Step 1 — Enter /AOI.
At the Prelude command line, type:
/AOI
Step 2 — Press Enter.
Step 3 — Press Enter again.
The Administrative Order Inquiry screen will open.
Filter Administrative Hold Orders
Step 4 — Enter one of the available filter criteria.
Available criteria include:
- Customer
- Required Date
- Salesrep One
- Customer P/O Number
- Order Type
- Ship Warehouse
- Sell Warehouse
- Order Number
- Route Number
- Ship Via
- Admin Order Header
Step 5 — Press F2.
The matching Administrative Hold orders will display.
Review an Order
Step 6 — Select the order you want to review.
Step 7 — Press F5 – Review.
Step 8 — Review the order to determine why it is on Administrative Hold.
Reasons may include:
- Backorder
- Order is below the minimum
- Other shippable-order issues
Important
Parcel orders should not be placed on Administrative Hold.
Only OT orders below the minimum should be held for specific reasons.
Request Release From Administrative Hold
To have an order released from Administrative Hold, email:
PA: paundermin@singerequipment.com
NJ/NY: $undermin@singerequipment.com
Administrative Hold Rules
If an order is not releasing, it typically indicates an issue such as the order being below the $250 shippable dollar threshold for OT delivery orders.
- Multiple orders that collectively meet the minimum threshold should automatically release.
- Orders below the minimum threshold with ZZ or XX should automatically release.
- Backordered items may not indicate an Administrative Hold when they are keyed. Double-check the order for confirmation.
- For eCommerce web orders that are over the minimum but below the shippable dollar threshold for OT delivery, the salesperson should verify the email confirmations to make sure there are no backorders or shippable issues.
Administrative Hold vs. Credit Hold
Administrative Hold and Credit Hold are different.
If the message states that the order has been placed on Credit Hold, there is no need to perform the Administrative Hold release process.
Credit Hold orders go to a queue and are released through that process.
The filtering and review process is documented on pages 1–2 of the SOP. The Ship Via, release contacts, Administrative Hold rules, and distinction between Administrative Hold and Credit Hold are documented on pages 2–3.