How Frequently Does Order Information Update in Setvi?
Order information from Prelude generally updates in Setvi within several minutes, including order status, fulfillment details, open order lines, and invoices.
Overview
Order information in Setvi is connected to information coming from Prelude.
Changes made in Prelude should generally appear in Setvi within several minutes.
What This Means
Setvi should provide a relatively current view of the information available in Prelude when reviewing:
- Order status
- Fulfillment information
- Open order lines
- Invoice information
Important
Updates may not appear instantly.
If an order was recently changed or updated in Prelude, allow several minutes before expecting the change to appear in Setvi.
If the information still does not appear after allowing time for synchronization, follow your normal process for researching the order or escalating a system issue.