If the path, dock, stairs, ground, weather, or customer situation feels unsafe, do not try to complete the delivery yet.
First 3 actions
1. Move to a safe spot.
2. Take a photo of the unsafe condition.
3. Check for a safer option — another entrance, dock, ramp, or receiving contact.
Then call Dispatch
Be ready to explain:
- Customer name
- Stop number
- What is unsafe
- Whether there is another possible entrance
- Whether product is still secured in the truck
What to say
“I’m at [customer]. The delivery path is unsafe because [issue]. I checked for another entrance and [found/did not find] one. I have a photo. How should I proceed?”
Do not
- Do not carry product over unsafe stairs, ice, mud, or unstable ground.
- Do not leave product outside or unsecured.
- Do not let the customer pressure you into an unsafe delivery.