--- title: Who Do I Contact for Operations Support? description: Quickly find the correct Elverson or Paterson contact for shipping, receiving, equipment delivery, returns, missing items, freight claims, safety concerns, and operational escalations. --- [Skip to content](https://train.singerequipment.com/knowledge-base/who-do-i-contact-for-operations-support#main-content) English Show submenu for translations [![SINGER](https://train.singerequipment.com/hubfs/images/logos/singer-logo.svg)](https://train.singerequipment.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Singer Equipment Knowledge Base](https://train.singerequipment.com/knowledge-base?hsLang=en) 2. [Prelude](https://train.singerequipment.com/knowledge-base/prelude?hsLang=en) 3. [Sales and Customer Service Resources](https://train.singerequipment.com/knowledge-base/prelude?hsLang=en#sales-and-customer-service-resources) September 14, 2026 # Who Do I Contact for Operations Support? ## Find the correct Elverson or Paterson contact for shipping, receiving, equipment delivery, returns, freight claims, safety concerns, and operational escalations. Singer Equipment Confidential — Internal Use Only  **Who Do I Contact for Operations Support?** **Find your issue below, then use the contact for your warehouse.** [**Operations Contacts Quick Reference Job Aid:**](https://singerequipmentco-my.sharepoint.com/:b:/g/personal/afalcione_singerequipment_com/IQA8LNbg0nCeQYjpRM4YEqZRAfBqvXO4dPGXuUoPpnXeKRM?e=EbwmcS) **001 = Elverson, PA** **008 = Paterson, NJ** --- **![01\_shipping\_request\_box](https://train.singerequipment.com/hs-fs/hubfs/01_shipping_request_box.png?width=155&height=155&name=01_shipping_request_box.png)** **SHIPPING REQUEST** FedEx, LTL, Assemble & Hold, school orders, or messenger requests. **001 — Elverson** shipping@singerequipment.com **008 — Paterson** $shipping@singerequipment.com --- **![02\_emergency\_same\_day\_alert](https://train.singerequipment.com/hs-fs/hubfs/02_emergency_same_day_alert.png?width=150&height=150&name=02_emergency_same_day_alert.png)** **EMERGENCY OR SAME-DAY ORDER** **001 — Elverson** **Regular hours** shipping@singerequipment.com **Outside regular hours or Saturday** OPERATIONSTEAM@SingerEquipmentCo.onmicrosoft.com **008 — Paterson** $shipping@singerequipment.com **For urgent requests, follow the email with a phone call.** --- **![03\_minimum\_order\_dollar](https://train.singerequipment.com/hs-fs/hubfs/03_minimum_order_dollar.png?width=150&height=150&name=03_minimum_order_dollar.png)** **MINIMUM-ORDER REQUEST** **001 — Elverson** paundermin@singerequipment.com **008 — Paterson** $UnderMin@singerequipment.com --- **![04\_routing\_request\_route](https://train.singerequipment.com/hs-fs/hubfs/04_routing_request_route.png?width=150&height=150&name=04_routing_request_route.png)** **ROUTING REQUEST** **001 — Elverson** parouting@singerequipment.com **008 — Paterson** $shipping@singerequipment.com --- **![05\_receiving\_po\_loading\_dock](https://train.singerequipment.com/hs-fs/hubfs/05_receiving_po_loading_dock.png?width=150&height=150&name=05_receiving_po_loading_dock.png)** **RECEIVING OR PURCHASE-ORDER ISSUE** **001 — Elverson** tmceachron@singerequipment.com **008 — Paterson** $receiving@singerequipment.com --- **![06\_dock\_appointment\_calendar\_truck](https://train.singerequipment.com/hs-fs/hubfs/06_dock_appointment_calendar_truck.png?width=150&height=150&name=06_dock_appointment_calendar_truck.png)** **DOCK APPOINTMENT OR TRANSFER ORDER** **001 — Elverson** ElversonDeliveryAppts@singerequipment.com **008 — Paterson** PatersonDeliveryAppts@singerequipment.com --- **![07\_equipment\_delivery\_pallet\_jack](https://train.singerequipment.com/hs-fs/hubfs/07_equipment_delivery_pallet_jack.png?width=150&height=150&name=07_equipment_delivery_pallet_jack.png)** **EQUIPMENT DELIVERY REQUEST** For either warehouse, submit the **Equipment Delivery Cognito Form** through Singer Hub. --- **![07\_equipment\_delivery\_pallet\_jack](https://train.singerequipment.com/hs-fs/hubfs/07_equipment_delivery_pallet_jack.png?width=150&height=150&name=07_equipment_delivery_pallet_jack.png)** **EQUIPMENT DELIVERY ISSUE** **001 — Elverson** **Matt Carrieri** 610-477-8164 mcarrieri@singerequipment.com **008 — Paterson** **Christina Bautista** 862-264-5121 cbautista@singerequipment.com --- **![07\_equipment\_delivery\_pallet\_jack](https://train.singerequipment.com/hs-fs/hubfs/07_equipment_delivery_pallet_jack.png?width=150&height=150&name=07_equipment_delivery_pallet_jack.png)** **DELIVERY ISSUE INVOLVING A SINGER TRUCK** **Call the appropriate warehouse contact directly. Do not email.** **001 — Elverson** **Before 2:30 p.m.** **Scott Styer** 484-228-1576 **After 2:30 p.m.** **David Hurwitz** 484-577-5782 **008 — Paterson** **Before 2:30 p.m.** **John Abreu** 201-620-4724 **After 2:30 p.m.** **Sebastian Hernandez** 862-257-0276 --- **![08\_return\_request\_return\_box](https://train.singerequipment.com/hs-fs/hubfs/08_return_request_return_box.png?width=150&height=150&name=08_return_request_return_box.png)** **RETURN REQUEST** **001 — Elverson** 001returns@singerequipment.com **008 — Paterson** 008returns@singerequipment.com --- **![08\_return\_request\_return\_box](https://train.singerequipment.com/hs-fs/hubfs/08_return_request_return_box.png?width=150&height=150&name=08_return_request_return_box.png)** **RETURN ESCALATION** **001 — Elverson** **Jeanette Bubbenmoyer** 610-387-6530 jbubbenmoyer@singerequipment.com **008 — Paterson** **Brian Lopes** 973-925-0425 blopes@singerequipment.com --- ![08\_return\_request\_return\_box](https://train.singerequipment.com/hs-fs/hubfs/08_return_request_return_box.png?width=150&height=150&name=08_return_request_return_box.png) **FURTHER RETURN ESCALATION Both warehouses** **Amanda Leopold** Inventory Control & Returns Manager 484-878-7571 aleopold@singerequipment.com --- **![09\_missing\_item\_magnifying\_box](https://train.singerequipment.com/hs-fs/hubfs/09_missing_item_magnifying_box.png?width=150&height=150&name=09_missing_item_magnifying_box.png)** **MISSING ITEM, MISPICK, OR OSD** **001 — Elverson** 001inventory@singerequipment.com **008 — Paterson** $inventory@singerequipment.com --- **![10\_freight\_claim\_damaged\_box](https://train.singerequipment.com/hs-fs/hubfs/10_freight_claim_damaged_box.png?width=150&height=150&name=10_freight_claim_damaged_box.png)** **FEDEX OR LTL FREIGHT CLAIM Both warehouses** **Skyler Mitchell** 216-513-7390 smitchell@singerequipment.com --- **![11\_safety\_concern\_hard\_hat](https://train.singerequipment.com/hs-fs/hubfs/11_safety_concern_hard_hat.png?width=150&height=150&name=11_safety_concern_hard_hat.png)** **SAFETY CONCERN** **001 — Elverson** **Chris McGuigan** 610-241-5229 cmcguigan@singerequipment.com **008 — Paterson** **Jasmin Dhorajia** 551-337-1568 jdhorajia@singerequipment.com --- **![12\_dot\_ehs\_compliance](https://train.singerequipment.com/hs-fs/hubfs/12_dot_ehs_compliance.png?width=150&height=150&name=12_dot_ehs_compliance.png)** **DOT COMPLIANCE OR EHS PROGRAM QUESTION Both warehouses** **Kevin Schmied** EHS Manager 484-943-8353 kschmied@singerequipment.com --- **![13\_escalation\_paths\_upward\_arrows](https://train.singerequipment.com/hs-fs/hubfs/13_escalation_paths_upward_arrows.png?width=160&height=160&name=13_escalation_paths_upward_arrows.png)** **ESCALATION PATHS Elverson** **First contact** Use the appropriate inbox listed above. **If not resolved** - Day shift: Rob Boyd - Night shift: Joe Coakley - Equipment: Matt Carrieri - Returns: Amanda Leopold **Final escalation** **Chris Bashore** Warehouse & Logistics Director 484-824-8128 cbashore@singerequipment.com Paterson **First contact** Use the appropriate inbox listed above. **If not resolved** - Day shift: Chris Castano - Night shift: Dave Reynolds - Equipment: Christina Bautista - Returns: Amanda Leopold **Final escalation** **Rich Zang** Director of Operations 973-332-0163 rzang@singerequipment.com --- **![14\_final\_operations\_escalation\_phone\_alert](https://train.singerequipment.com/hs-fs/hubfs/14_final_operations_escalation_phone_alert.png?width=150&height=150&name=14_final_operations_escalation_phone_alert.png)** **FINAL OPERATIONS ESCALATION** **Brandon Seidel** Director of Warehouse & Logistics 610-596-1033 bseidel@singerequipment.com - [Hubspot](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#main-content) - [Getting Started and Profile](https://train.singerequipment.com/knowledge-base/hubspot?hsLang=en#getting-started-and-profile) - 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